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Agreement terms

Terms and conditions - Mosaika.ch

  • 1. Overview

    These terms and conditions are applied between customer and Online-shop (mosaika.ch). Orders are available online only through the web-site. The customer is responsible for products choice.

  • 2. Delivery period and costs

    If you are in Switzerland or Liechtenstein, you will receive your order within 1-3 days by mail (from Monday to Saturday) after your payment.

    We charge CHF 2 for shipping and handling per order. If your order is CHF 50 or more, we deliver free of charge. All orders are sent via the Swiss A-Post.

    A minimum order quantity does not exist. The order will be delivered directly to the customer / or to the address and contact person that was noticed by customer.

    In special cases the longer delivery may occur. In this case you will be informed immediately.

  • 3. Ordering process

    To order in our shop you should:

    • Add the item to the shopping cart,
    • Accept Terms and Conditions,
    • Fill in your shipping address and e-mail,
    • Choose the method of payment,
    • Confirm your choice and order.

    If you chose the payment with orange slip or bank transfer, we will send you an e-mail with information for the payment. If we can not reach you via e-mail (e.g. e-mail is incorrect), the order will be canceled.

    If you chose the payment with credit card or PayPal, you will be redirected to the payment page and will receive an email with payment confirmation after transaction.

    The contract of sale is completed by the notice of order shipment.

    We are waiting for the payment within 7 days from date of purchase!

    By request this is possible to pay the order by invoice. In this case you will receive the invoice with the order. Please pay the invoice during 10 working days. In other case we have a right to charge you extra fees minimum CHF 25.

    All prices are in Swiss francs.

  • 4. Privacy Policy

    Mosaika.ch does not collect any personal data. For this reason, the customer must enter his address again for further orders.

    Mosaika.ch may inform customers about news and promotions via e-mail in case customer granted such permission during order.

  • 5. Contract cancellation

    Items can be returned within 14 days without any explanations. Shipping costs for returns are paid by the customer.

    For questions about the right of cancellation and other issues in connection with these terms please contact us:

    Email address: info@mosaika.ch